VPN stands for Virtual Private Network and it is the technology to create a secure private network between two hosts using a public network like Internet.

The three protocols used by VPN are PPTP (point to point tunnelling protocol), L2TP (layer 2 tunnelling protocol) and IPSec (Internet protocol security).

VPN Tunnel is a virtual private passage through an insecure medium like Internet.

VPN client, this could be a computer (any operating system) or a router depending on the needs. VPN server, this is a connection point for VPN clients.

PPTP stands for point-to-point tunnelling protocol and allows PPP packets to be encapsulated within IP Packets and over any IP network.

Layer 2 Tunnelling protocol is an extension of PPTP used by ISPs to enable the operation of private VPN networks over the Internet. 

Basically VPN is created by the client system’s VPN software establishing a connection through a secure tunnel with a VPN server.  The tunnel can be built using PPTP, L2TP or IPSec protocols.  

Yes, with our specially designed software you can be connected and setup within 5 minutes. Click here to view it.  

You can find our manuals on how to setup VPN Worldwide on Windows, Mac, Linux, iPhone, and more, here.  

Yes, but you may have to download OpenVPN (view it here ) as well. This is because in a few countries the Internet Service Provider has blocked the regular connection of VPN Networks (Virtual Private Networks).   

The use of Virtual Private Networks is legal in all countries except the following:
Cuba, Iran, Libya, North Korea, Sudan, and Syria.  

Today these countries censor internet access: Azerbaijan, Bahrain, Brazil, China, Ethiopia, Iran, India, Korea, Morocco, Myanmar, Oman, Pakistan, Saudi Arabia, Singapore, Syria, Sudan, Thailand, Turkey, Tunisia, United Arab Emirates, Uzbekistan, Vietnam, Yemen.  

VPN Worldwide encrypts all your traffic. Nobody between your computer and our VPN servers can see your data. The encryption must not be disabled on your VPN client configuration. Of course we can not 100% guarantee your data safety but probability of tracking is extremely low. These VPN solutions are commonly used by many companies all over the world.
The PPTP VPN connection is encrypted by Microsoft Point-to-Point Encryption 128bit (MPPE128). It is a protocol for encrypting data across Point-to-Point Protocol (PPP) and Virtual Private Network links. It uses the RSA RC4 encryption algorithm. MPPE supports 40-bit, 56-bit and 128-bit session keys, which are changed frequently to improve security. The exact frequency that the keys are changed is negotiated, but may be as frequent as every packet.

Some payment methods are processed manually. It is because of our fraud prevention policy. The payment requests are commonly processed immediately (couple of minutes) in business hours. In non-business hours the Plimus payment process can take up to 5 hours.  

The following credit cards are accepted by our Payment methods: VISA, Mastercard, American Express, Discover, Maestro UK, Solo, Diners Club, JCB, Carte Bleue.

You can use the following payment methods for buying a VPN Worldwide subscription: Secure Online Credit Card, Paypal, Wire Transfer, Phone, Fax, Mail, Check, Money Order, Local bank Transfer.

You can register your own PayPal account at http://www.paypal.com, then connect your credit card with your new PayPal account and once your credit card is verified by PayPal you can always use it for VPN Worldwide payments.

3 days before the end of your subscription, you will receive a notification email from us. The email will include the day your account is ending, and whether you would like to re subscribe to our services.

Yes, we offer refunds provided it is requested within 3 days (72 hours) after purchase.

Our money-back guarantee is our way of showing you that we are confident in our product. The solutions we provide for you to unblock your favorite websites, unblock skype and other applications are guaranteed to work.

We do not offer a free trial because it is not necessary. VPN Worldwide is a reliable, fast Virtual Private Network provider with state of the art servers located in the USA, UK, CZ and SK.

The IP address that you will get depends on the VPN server country. Now you can choose from the following VPN servers and Countries: USA,United Kingdom Czech Republic (Prague) Slovakia (Bratislava)

You can change your Dedicated IP Address and VPN server location by emailing us:
support@vpnworldwide.com

Dynamic IP
When you connect to VPN Worldwide our server will give you a Public IP address which will be automatically chosen from the currently free IP addresses on that VPN server. This IP address is not shared and you can use it until you disconnect your VPN. You can always use all 655535 ports. Next time you connect to VPN Worldwide the IP address may change to another one which is currently free. With the dynamic IP plan you connect to any of available VPN servers and you can change the VPN server anytime you wish, but only one connection can be established at the same time with one VPN Worldwide account.

Dedicated (static) IP
We will give you a dedicated IP which will be always static. Whenever you connect to VPN Worldwide you will always get the same IP address. When you purchase VPN Worldwide Dedicated IP, we will email you your server and IP address . Please keep in mind that the IP address always belongs to only one VPN server so it will work only on that exact VPN server and you will not be able to change VPN server anytime you want. Dedicated IP can be useful if you need some of your computers to be accessible remotely. For example you can setup WEB or FTP server on your computer and anyone from the internet can access your computer remotely.

CAUSE:
You are connected to a different VPN server than our UK server.
Only our UK VPN server allows you to access UK resources like BBC iPlayer, Last.fm, etc.
SOLUTION:
Please proceed with the following steps:
Configure your VPN client to United Kingdom VPN server address.
Go to VPN Worldwide by double-clicking on the VPN Worldwide shortcut on your desktop. Click on properties.
In the VPN location, select Europe 4 (UK) or Europe 5 (UK)

If you wish to keep your current dedicated IP unchanged, then you have to purchase next VPN period at anytime before the date when your Dedicated IP VPN service expires. For example let's say that your Dedicated VPN service expires on 2009-09-10. Re-order your account before the expiry date and the new VPN period will continue to your currently running period (it will start from 2009-09-11), so you will not loose any day of your VPN service and IP address will remain assigned to your account.
In the case that your VPN service would expire without any purchase of next period, then your currently used Dedicated IP will be freed for other users.

CAUSE:
A firewall between you and our VPN servers is blocking the PPTP VPN connection - TCP port 1723 or GRE protocol.
You have disabled "VPN pass-through" option in your ADSL/WIRELESS/NAT router.
PPTP VPN is blocked by your ISP.
Bug in Windows system or ADSL/NAT/WIRELESS router.
SOLUTION:
Please proceed with the following steps:
Disable your Windows Firewall or Norton Antivirus or another software which could block GRE protocol or port TCP 1723. Then try to connect.
If it still doesn't work then remove your VPN connection from Windows, reboot your computer and configure VPN connection again. Be sure that latest Windows update is installed. Again try to connect.
If it still doesn't work then reboot your ADSL/NAT/WIRELESS router. Be sure that the latest firmware is installed. Try to connect.
if still doesn't work be sure that you have enabled the "VPN pass-through" option in your ADSL/WIRELESS/NAT router configuration.
if it still doesn't work then try to connect directly without the router. Try to connect on different internet connection.

CAUSE:
You have mal-configured your DNS servers.
SOLUTION:
Normally your DNS servers are configured automatically. You can check if you are able to ping any internet IP address (not hostname). If you are able to ping IP addresses but can not access any web pages, then change your static DNS servers. We recommend using OpenDNS servers.

The latest firmware can fix some errors in ADSL modems made by Aztech. The most common reason why your VPN connection doesn't work is because of your ADSL modem (ADSL/NAT/WIRELESS router). If your VPN doesn't work, you can simply reboot the router by power cycle. The best way how to avoid such problems is to install the latest firmware.
Latest firmware for Aztech modems used in UAE can be downloaded at:http://www.aztech.com/Support/drivers.html
Also don't forget to enable the VPN pass-through option in your ADSL modem!

CAUSE:

• A firewall between you and our VPN servers is blocking the PPTP VPN connection - TCP port 1723 or GRE protocol.
• VPN pass-through is disabled in your ADSL/WIRELESS/NAT router.
• PPTP VPN is blocked by your ISP.
• Bug in Windows system or ADSL/NAT/WIRELESS router.

SOLUTION:
Please proceed with the following steps:

1. Disable your Windows Firewall or Norton Antivirus or another software which could block GRE protocol or port TCP 1723. Then try to connect.
2. If it still doesn't work then remove your VPN connection from Windows, reboot your computer and configure VPN connection again. Be sure that latest Windows update is installed. Again try to connect.
3. If it still doesn't work then reboot your ADSL/NAT/WIRELESS router. Be sure that the latest firmware is installed. Try to connect.
4. if still doesn't work be sure that you have enabled the "VPN pass-through" option in your ADSL/WIRELESS/NAT router configuration.
5. if it still doesn't work then try to connect directly without the router. Try to connect with a different internet connection.

CAUSE:
· You are far away from the USA or Europe. Connection speed depends on how far away your country is from our VPN server - ping latency.
· Your ISP limits the bandwidth of PPTP communication.
SOLUTION:
Please proceed with the following steps to get better speed:
· With VPN Worldwide you can choose from more than one VPN server. Try to test another one. Just simply change your VPN server address and use the same login details. You can change the VPN server by following these steps:
Go to VPN Worldwide by double-clicking on the VPN Worldwide shortcut on your desktop.
Click on properties.
In the VPN location, select one of the destinations. Europe 1 (CZ), Europe 2 (SK), Europe 3 (CZ 2),Europe 4 (UK), Europe 5 (UK 2), USA 1.

CAUSE:
· Only Europe 2 (SK) and Europe 3 (CZ 2) VPN server allows P2P (Torrent, DC++, etc.)
SOLUTION:
Change your VPN server to Europe 2 (SK) and Europe 3 (CZ 2) VPN server in your VPN connection configuration.
Go to VPN Worldwide by double-clicking on the VPN Worldwide shortcut on your desktop.
Click on properties.
In the VPN location, select Europe 2 (SK)- Europe 3 (CZ 2)