ID #1010

I am getting Error 800


  • A firewall between you and our VPN servers blocks the PPTP VPN connection - TCP port 1723 or GRE protocol.
  • You have disabled "VPN passthrough" option in your router / modem / wireless device.
  • PPTP VPN is blocked by your ISP.
  • Bug in Windows system or ADSL/NAT/WIRELESS router.


  1. Try to connect to all of the available VPN servers. (Exception: Dedicated VPN Subscription)
  2. Be sure that you have enabled the "VPN passthrough" option in your modem / router / wireless device configuration.
  3. Reboot your computer and reboot your modem / router / wireless devices and be sure that the latest firmware is installed. Then try to connect.
  4. Disable your Windows Firewall or Norton Antivirus or another software which could block GRE protocol or port TCP 1723. Then try to connect.
  5. Remove your VPN connection from Windows, reboot your computer and configure the VPN connection again. Again try to connect.
  6. Try to connect directly without the router. Try to connect on different internet connection or from different computer / system.

Still doesn't work?

Tags: Connection Problems

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